Testimoniales de Clientes
Awesome service and great staff!!
Brian Simon is the right person to ask for when you want awesome customer service!!! He took care of me and my car!! That is why I recommend Ken as long as Brian is there!!
I had a good experience working with Tammy to select, test, and purchase a 2027 Telluride.
Brian Simon was my service representative and he greeted me when I arrived and took care of me while I was there. Brian went above and beyond the scope of customer service on this one. I will like to say THANK YOU for taking the initiative to address and resolve issue. Your prompt attention, professionalism, and commitment to finding a solution was greatly appreciated. Your efforts helped ensure the situation was handled properly and reflect the high level of service that you strive to provide.
Very clean and professional. My vehicle is in good hands
This was absolutely the best experience i have ever had at a car dealership! Nick Contratreras helped out so much and was able to really work with us to get the car of our dreams for a great deal! Thank you to everyone at Ken Garff for such a refreshing experience buying a car!
Very professional salesperson John guided us through the whole process seamlessly and we felt very comfortable purchasing our vehicle at Ken Garff with John's assistant he was
Ceci was great help me with the service of my vehicle I had a pleasure of working with her on my second maintenance visit and everything was smooth thank you Ceci”
I had a tire blowout that required not only new tires, but sensors and programming. The experience was outstanding from start to finish. Mark was knowledgeable, compassionate, and took the time to answer all of my questions, making me feel comfortable and confident throughout the entire process. The staff was equally amazing—friendly, attentive, and genuinely caring every step of the way. They made scheduling easy, kept me informed, and always went above and beyond. I highly recommend Ken Garff Kia. Thank you all for making this such a positive experience!
Really great experience! I was in a pinch from having a bad experience with another dealership and they came through quickly, efficiently, and got me a great car and deal! I really appreciate them and the entire experience!!!
They were great about running me home while my Soul was being repaired.
Remodel customer waiting area for more privacy
I had a great experience working with Mark at Ken Garff Kia Avondale. He was friendly, professional, and kept me updated throughout the service process. He answered my questions and made everything easy from start to finish. I appreciate the great customer service and would definitely recommend working with him.
I was thankful that JEHOVAH JIREH my Provider led me to this place. I am very pleased with my new vehicle. My salesperson was very patient and understanding. He worked with Us until we had a deal.
Came in with my sister and step dad to purchase her first car and the service throughout was amazing. Shout out to Terry Burns!!
Both sales and management went out of there way to get the car we wanted and gave us the best deal to close the sale
Great experience this time
Great Customer Service With Our Sales Rep Angel R
Didn’t feel like we were pressured into buying our Kia, and it was overall a pleasant experience.
Super nice dealership and fast! They did not play games by having us wait for an offer.
Customer service was amazing
I appreciate your welcome and dedication to the clients
Very friendly very informed oil change plus and warranty work also a recall everything went well
Brian did a great job of checking me in and providing all the information I needed. He gave me an estimated time for my car to be ready and he was right on time.
Great service and quick
Great service
Quick and direct experience. Christian and Manny were awesome!
Purchased a Telluride May of 2025. The entire process was low pressure and relaxed. Sure there has been a few hiccups a long the way but nothing that was not addressed and corrected. The staff here has always made me feel like a valued customer. Destiny, has been fantastic through each encounter at the service department. Highly recommend checking them out while browsing for a vehicle.
Always on the ball and happy to help.
Kia did a awesome job
Promise was incredible getting us the car we wanted for a fair price. She was quick to respond, on top of it all and very professional. With two under two we appreciated how prepared she was when we got there. She was also very accommodating with us and our two little ones. The finance manager we met with was also very helpful and accommodating to our family. Everything was simple and easy and we are so glad we went with this dealership to purchase our family car. We previously went to sands Kia for maintenance for our other Kia car ... Read More Google - Jul 22, 2026
Report is very confusing, not user friendly. When I asked , I was told some is generated per maintenance required. So of all that what was really checked. It would be nice time were taken to review report. I having been going to Sands due to how service changed under Ken Garff and I decided to give it another try. Some issues indicated did help but too expensive.
Ceclia, was very understanding and attentive to getting my car in and out for an oil change and recalls.
The sales person Christian and the finance team Shawn and Christian were friendly, courteous and explained everything in plain language where we clearly understood the process.
Amazing experience, nice and quick! Brian had great customer service.
Timely repair no surprises
Service was fast plus a recall repair I knew nothing about until I got there for my oil and filter change
Terry made the car buying experience so easy! My son also bought his car here. We are fans.
Chris Was awesome he laid everything out to us on one sheet of paper. The process was easy and understandable. Thank you Chris and Mr. Ochoa in finance for making it easy I drove away with a reasonable car payment and new car
Over the past few weeks I have been looking to purchase the new 2027 Telluride Hybrid SUV. Ms Promise was my Salesperson, I told her exactly what I wanted, she was very professional, very knowledgeable about the vehicle and was able to give me more information than I originally had. She listen to exactly what I wanted in a vehicle and I received just that. She doesnt try to over sale you or under sale you a vehicle. She is an excellent salesperson and Im very happy my experience was with her. I highly recommend her!!! Felix and Janis Ware ❤️
11 year extended warranty, barely paid over the invoice pricing on my new vehicle, 2 years of free oil changes and tires if damaged due to road hazards. Absolutely wonderful staff and an inventory full of beautiful vehicles.
Chris Davis was awesome! No games or nonsense and got me a great price for my new Sorento Hybrid!
Great service!
Never able to find the problem that caused the underlying issue of transmission and throttle issue
Among the service reps, Nicholas is the best. He has consistently helped me out with all my service needs. He has been reliable, honest, and patient.
Paul was awesome. Quick and efficient. Don’t ever have an issue when I go and see him
Chris Davis was great to work with. No nonsense and did not try to play games with adjustments and extras. I got the car I wanted for a competitive price.
My representative was very personable and responsive with my vehicle needs. Great communication and was able to take care of the recalls on my car.
Very friendly fast efficient and knowledgeable, finance was super easy as well would recommend these is our 2nd vehicle from Ken Garff in the past 6 months
I know you’re trying to make your money at the dealership but when you come out with a rate that is three percentage points higher than what I eventually got it’s not a good start. Also, it’s a week after I purchased a vehicle and I’m gonna call them today because I have not received my papers either via printer which I want to, but they said they will email it, and I have not received it through email. Thirdly, I immediately reported two little stains on the top of the car on the inside a ... Read More DealerRater - Jul 11, 2026
This dealership has been very sincere and incredibly helpful. Im grateful to the service rep who helped me out Brian Simon I believe, he had oversaw my vehicle inspection and seen I was In need of a critical repair he was able to expedite my service with the help of the manager to repair my car under my extended warranty plan, really felt taken care of, and appreciate the updates and reminders from the dealership as well, ty ty
After now hearing from my service rep after 9 days, I called three times (without a single callback) to inquire on if the part required to complete my repair was in. Finally I was told it was and was able to get scheduled.
Typical lies expected from a kia dealership nothing out of the ordinary, kias seem to all want to catch on fire
5 stars for sure because of the service rep who helped me out, big shout out to Brian, he took notice of the inspections made on my car and had expedited my extended warranty claim and got it going within a week and the mechanic/tech who also did the repairs to my stinger, thank you for doing awesome work and for how heavy the job was, he knocked it out with the quickness. Looking forward to having my Kia taken care of at Avondale.
I am very happy with this dealership and the service advisor. Paul has been great with informing me and keeping me updated. I brought both of my vehicles in for service and he didn’t try to upsell me any unnecessary services like other dealerships have.
Had a great experience! Everyone was friendly and the service was quick. I would totally recommend!
I am very disappointed with my recent service experience.
I brought my vehicle in because of a check engine light, and while it was there, I also decided to have the scheduled oil change performed. The check engine light was diagnosed as a coolant temperature issue and was resolved with a software update, which I appreciate.
However, my main concern was making sure all of the vehicle's fluids, especially the coolant, were checked and topped off. I specifically asked twice if all fluids had been filled. My service representative even told me she would verify with the technician a ... Read More DealerRater - Jul 8, 2026
I bought my vehicle here and then life had me move across town. I literally keep returning for service and maintenance because of my service advisor Paul. He is amazing, helpful, trustworthy and most importantly - just a good human. I would seriously consider going elsewhere if he ever left.
I took my vehicle in for service on a Saturday. Everything went fine upon check in. I was contacted on Monday originally to say that my car would be ready that afternoon. I was then contacted to say that a part had to be ordered and would be in on Wednesday and my car would be ready that afternoon. Wednesday came, I texted my advisor to ask about the part with no response. Thursday I text and called my advisor with no response. I called the service dept 3 times with no answer and no ability to leave a message. I ... Read More DealerRater - Jul 7, 2026
The staff were very friendly and made the process super easy. They had my service done within an hour and everything was done right.
Nicholas Brown has been an excellent service advisor. I highly recommend him! He will make sure you and your car are taken care of.
Raul was my salesman and the process was smooth and efficient. No back and forth
Sam was such a great sales person! No part of it felt like a transaction. She was extremely knowledgeable, friendly, and very patient! The whole process was painless. Thank you Sam for your great service!
It's where I purchased my vehicle and also do all my service.They do a great job
I continue to return to this dealership because of the awesome, friendly, helpful and understanding from the service department
Il8ve this serbice teamb. Paul does a great job and he is always very friendly .he is always check8ng on you
Mark Cronk is an awesome Manager: Attention to detail , customer service and genuine communication are spot on . Employees make or break a business. He is why I am a repeat customer. . He addressed questions and concerns. I am thankful
Service was quick and detailed. The service providers were knowledgeable and friendly and through. Great Job
I go here and my service rep is Paul. Paul is an outstanding rep. Best ive encountered in ALL and ANY dealership Ive had to deal with. His customer service skills are outstanding and is extremely helpful through any of the process. There was even a mix up with misinformation and Paul took responsibility Immediately and made sure everything was fixed and his word was kept. You do not see that type of care these days. Ask for PAUL when you come here and he will make your experience the best.
I bought my Car here. Never had an issue with service, and Nick Brown has always treated me right with information and fairness.
For the second time ms promise as come through for me that’s why I would come back there
You can never speak to a real person in the service department. When I call I want to speak directly to someone. Recently for oil change and a week later I get a message my car is ready. Of course I was long gone but something is wrong with your system.
I've always been happy with the service I receive in person but good luck getting anyone to follow through on what they say they're going to do or getting a callback. I've been dealing with the same issue since I bought my car in 2018. Every time I think i finally got someone who will follow through or has a genuine interest in fixing it they drop the ball and they are very difficult to get a hold of. I even called and asked to speak to a supervisor and was advised I'd get a callback and ... Read More DealerRater - Jun 28, 2026
Service Tech Mark Cronk was friendly and professional. He quickly prepared the service request and let me know what had service needed. He needed to order parts and got me a rental. He kept me informed of the work thru text messaging.