Testimoniales de Clientes
Not much to say other than no pressure, not really any haggling and with toddlers in tow they were still patient and kind.
Always a great experience at the Avondale location, sales and finance were great. Thank you. I love it
I originally purchased my car from the Gilbert location, but recently needed service for an issue and brought it to this location. Adam was amazing! His customer service, communication, and support made the entire experience so much easier. Dealing with car issues is never fun, but Adam and the team made the process seamless and stress-free. I truly appreciate the care and great customer service!
I had a great experience with Ken Garff Kia Avondale! The team was professional, friendly, and easy to work with throughout the entire buying process. They took the time to work with me, answer my questions, and ultimately put together a deal that I was very happy with. I especially appreciated their willingness to work with my budget and make the process as smooth as possible. No matter how big or small the details, good customer service makes all the difference. I'm very happy with my new Kia K4 GT-Line and would definitely recommend Ken Garff Kia Avondale to ... Read More Google - Nov 9, 2026
Everyone very attentive, and my wait was shorter than expected! 😎
This dealership has been nothing but a positive experience. Sam is sales is amazing!!! She is by far the best car salsewoman I have ever experienced. I highly recommend her and this location if youre looking!!
Was able to get my car in and out in the same day.
Ordered / bought a 3 time oil and service check up. For only $150.00 ... Great price... still need 6,000 miles before my first service call for my 2027 Sportage Hybrid SX P... Looking forward to using the new location on McDowell... see ya next year.
Initially the Avondale location was my top pick but after a few different occasions I am highly disappointed. No one ever answers the phone, I have been left multiple times in the dark about the issues surrounding my vehicle and the status it is in. Going weeks without hearing from the technicians. Not always satisfied with service(s) done. Overall their customer service is horrible.
I've gotten treated well here especially considering in the past it's been bad. Get Brian S. as your advisor, he's the nicest, most attentive person ever. You won't be disappointed. Wish I could say the same for the parts department, they are awful, I'd avoid them at all cost. I was treated like a number there. The associates aren't busy but still won't help you unless you ask.
The sales person who helped me out was the sales person you hope to get when you go to a car dealership.
John Smith was super helpful & although he certainly was persuasive he wasn’t aggressive. So a nice mixture of knowledgeable, friendly, helpful & saleperson!
I live in central Phoenix but it will be worth your while to travel a bit further to Avondale to this dealership.
Although I didn’t actually buy the car at this time as they didn’t the exact one & some other reasons nothing to do with this dealership.
Also a big ... Read More Google - Nov 7, 2026
Over charge and sometimes issue isn’t fixed. All about money when it comes to this dealership.
Highly recommend and very friendly/helpful staff.
It took 2 hrs for an oil change and inspection. Seems little long since an appointment was scheduled.
Hi, so I was recently widowed and car shopping which is traumatic in itself and several dealerships i attempted to work with were to aggressive. Especially after i told them im a widow and its a difficult process to buy a car alone as a woman on a regular day, but after a big loss felt impossible. Ken Graff Kia did a much better job of being kind and giving me space after i asked for it. It made a big difference to not feel pressured. So it was a good experience.
My favorite dealership. i take my Toyota camry here for service and my telluride.
Paul is such a great advisor! Never had an issue with this dealership and they always get my cars inspected and done right.
I had such a great experience with my service advisor Adam at Kia! From the moment I arrived, he immediately greeted me and asked how he could help. I explained that my car had left me stranded, and I believed it was an issue with the battery. He was very understanding and empathetic about my situation. He didn't waste any time getting things started and was extremely efficient throughout the entire process.
What impressed me the most was that he genuinely listened to me. Not once did he make me feel like I didn't know what I was ... Read More Google - Oct 29, 2026
We worked with John, he got us what we needed in a timely manner, was professional and not pushy. We got a great deal on the car we wanted. I would recommend going here for a new Kia
Had a good experience buying a nice car from KG Chevrolet. It still takes awhile to get thru the process but gimmicks other than the upscale on the warranty stuff. Still bought the lower one... 😄.
I was charged 600 to fix a broken oxygen sensor because my check engine light was on and 3 days later the light came back on and I was told, it’s probably the other sensor. I will never bring my car tgere again! Rip off!!!
Had a great experience while getting my oil changed! My vehicle was done in the time promised and the service advisor was awesome!
Great customer service!
Brian Simon is always straight forward and honest with whatever is required with my Kia. And for that reason I will continue giving my business to Ken Garff Kia.
Enrrique was extremely professional from beginning to end, we went in on a Saturday so we knew it was going to be busier and he was patient didn’t rush us answered all of my husband‘s questions which he has history and sales so he had lots of questions lol. We didn’t feel pressured into buying anything. We ran multiple numbers which I know can be frustrating for sales people, but it didn’t show on his face. He was very helpful answered all the questions, I’m pregnant so I probably asked him the same question multiple ... Read More Google - Oct 25, 2026
Worst service department ever. I swear it’s the only place where you take you car for service, and it comes out even worst. Twice, I’ve brought it in only to get it back making worst and louder sounds. Do NOT trust these people. They may be decent for car sales but they are awful for service. They are highly incompetent and you always get the “we see nothing wrong” crap but yet the car sounds worst than ever. Stay away and go to Peoria Kia.
Sales team were awesome! This the best experience buying a car.
Worst service and dealership by far.
Extremely unprofessional and horrible on a timely matter service. Also the service department never answers their phones and at one point I was at the dealership in person and saw a service representative either put a call on hold or ended the call. And when I had mentioned to them about me having a hard time getting in contact with them, that I had to come to the dealership while at work. They kept delaying on my car. Worst service, customer service, and the technicians really need to get better I had to wait for a technician to even get ... Read More Google - Oct 23, 2026
Best Kia dealership in az! From the Gm Cam to Alex the sales rep! Amazing customer service! Took care of my wife and me! Will definitely come back and do more business! Also, wife loves her car!!!
Took great care of me!
Overall was fine, completion time wasn’t adhered to. Communication with lily was good, but when she was not in there was zero communication about my vehicle. Waiting room is fine, and overall the service was good. Sales is a different story and recommend going to other Kia dealerships to purchase a vehicle. Also I never recorded any information from the completion of the services, could be due to it being a warranty issue.
John Smith was so helpful and made the experience feel like a breeze! We always hate when you walk into a dealership and feel like you are just being sold every five seconds. This was a totally different experience. John helped us pick out the perfect vehicle and was very patient letting us test drive and sit in everything. So happy to have our new Kia!!
I will admit I hate having to go to the dealership for my maintenance. They are always pushing unnecessary items that don’t actually need to be done and this does get very frustrating.
My service advisor this time was Nicholas Brown and he was amazing!! I felt like he listened to my concerns and addressed them with the tech. I didn’t have to buy a lot of unnecessary items and just took care of what was needed.
I will be requesting him every time I need to take my vehicle in for maintenance even if it’s just ... Read More Google - Oct 21, 2026
Not sure what kind of inspection was done or if tires were rotated. Fluids were not topped off.
People are nice easy-going patient very friendly helping to get me a car.
I highly recommend Angel, we came in looking for my first car from a dealership as my last one was a salvaged title i got from a friend for 2k so not even knowing where to start he really guided us through the process with great professionalism. Not only did he connect with us on a personal and professional level but he made sure to take everything we were worried about into consideration; we had a fairly tight budget, wanted a reliable car with no major repairs or wrecks since i live far from any support system if anything were ... Read More Google - Oct 17, 2026
Alex our salesman was wonderful. Our entire experience was great.
Great experience
Amazing service. Was kept in formed the whole time . Paul was amazing. Will continue taking my Kia here
Terry Burns after the sale blew me off after I asked for the 2nd key, didn’t follow up only said he was on it. When approaching Terry about it, said he needed approval from his sales manager and he was off all week when he told me originally would be back the next day, he Responded I don’t think you believe a word I say, didn’t want a confrontation so just walked away.
Terrible with fixing things that need to be fixed. Took my car multiple times still did not fix issue then got ignored.
They take way to long to repair cars several days for a job that should be done in two
On a positive note, we love our 2019 Kia Forte, great gas mileage, at this time of high gas price! But, I’m very unhappy with the service center of this dealership, they don’t communicate well, don’t listen to what my mechanic husband had to say or contribute to the items of noisy thump and squeaks in the rear of the car. We pay for $200 inspection, which made us have to rent a car…not at Ken Garff , as they don’t have that wonderful feature like Rodeo did, and shuttle only 10 mile radius and we live 12 miles! No ... Read More Google - Oct 2, 2026
One star is being kind.
How do have a schedule, then take over 2.5 hours to do an oil change.
Just to pull my vehicle back out and tell me my window motor is broken, or off the rail- and instantly bring up the fact we have an extended warranty that covers that?
Then I’m told I can get a rental car from Nicholas while I’m there if we leave and they would get it handled and covered.
Just for me to call in and have the “Drive manager” tell me they don’t offer those.
You broke my ... Read More Google - Oct 1, 2026
Overall, my experience purchasing my Kia Carnival was mixed. The sales portion of the experience was good, but the finance process and follow-up have left several important issues unresolved.
The entire purchasing process took more than three hours, which was already a lengthy experience. John was great to work with throughout the sales portion. He approached us when we arrived, was friendly and helpful, and did a good job communicating with the sales manager while we worked through the numbers. There was some back-and-forth during the negotiation, but John remained professional and worked with us to get the monthly payment ... Read More Google - Sep 26, 2026
I brought my 2024 Kia Carnival in on September 3 for an AC problem. I could not get an actual person on the phone, only an automated system, and it could not get me an appointment until the next day. When I showed up at noon I sat for three hours before anyone even looked at the vehicle. I was initially told this should be a quick fix and likely covered under warranty. Instead, at 4pm, I was told it was the compressor, the one part not covered under warranty, and that parts were needed. I paid 1600 dollars for that repair, and ... Read More Google - Sep 20, 2026
Battery die this morning just got this ride 😟2021 not cool
I dropped my vehicle off at this service department on September 1, and today is September 17. I still do not have my car, a confirmed completion date, or even a clear official update. On the very first day I brought my vehicle in, I was specifically told that the necessary part and repair were covered under my warranty. Based on the information they provided, I left my vehicle there with the understanding that the warranty coverage had already been confirmed. Initially, I was told the part would arrive within approximately four days. Because of the holiday, I understood that there could ... Read More Google - Sep 17, 2026
Service dept, is slow and inefficient and is more worried about selling you services that are unneeded. Will definitely not be returning for any services.
Had an appointment for an oil change and tire rotation. Took almost one hour and forty five minutes. Too long in my opinion and experiences with other service departments. Also, my tire pressure wasn't checked as well. My 2 rear tire pressures were low before the service, and after being rotated to the front, they were still at 30 psi according to my instrument panel, and a manual tire pressure gauge. Seems like a basic thing to check while vehicle is being serviced at a Kia dealership.
I personally will never bring my car back to this location and it’s 5 minutes from my house.. I would rather drive 20 minutes to Surprise versus then to come here. My car was in the shop for a little over a week due to a recall. Mark was my service advisor, I wasn’t informed about there even being a recall, wasn’t informed about any parts being ordered or even when my car was being serviced. They sent me a link to track my service, and every time I clicked on the link it looked the same as when ... Read More Google - Sep 16, 2026
I would strongly caution others against purchasing a Kia vehicle for both safety and reliability reasons. My Optima Hybrid (under warranty due to the Kia Engine Class Settlement) has experienced the same malfunction repeatedly, despite being repaired by this service department several times. It has broken down/shut off on the highway multiple times, creating a serious ongoing safety concern.
After a week in Kias possession, for this latest repair, my advisor confirmed in writing that a loaner was ready while they worked on my car. I returned my rental that I have paid out of pocket for and paid ... Read More Google - Sep 12, 2026
Very disappointed with the customer service and record keeping at Ken Garff Kia.
I previously purchased tires from this dealership when it was Earnhardt Kia under a buy 3 tires, get 1 free promotion. I have also brought my vehicle to this Kia location for service over the years.
Recently, my front driver’s-side tire developed serious sidewall damage, and I wanted to find out whether the tire was still covered by any road-hazard or tire warranty. Unfortunately, I no longer have my original receipt, so I contacted Ken Garff Kia simply asking for a copy of the tire purchase invoice or ... Read More Google - Sep 8, 2026
Went in to look at cars to buy and the sales person was asking us for our VIN for our car, like Sir? I am here to buy a car, first I need to look at them, I have money, you don't need to look up my trade in before I find a car I want. Anyways, went down to Toyota and bought Grand Highlander 🤪. They took time to show me cars and answered all questions, without any pressure or nonsense. If I tell you I'm buying a car, first show me cars.
My car was here for about two months for a part that was back ordered for a repair. During these two summer months, my car was left out in the sun with my sunshade not used. When I got it back, my car reeked of burnt leather and my dashboard cracked due to being left in the heat. I was told I could not pick up my car and keep it in my garage during this time as it would close my order. When I got my car back, it was filthy due to the summer storms and the car ... Read More Google - Sep 8, 2026
Customer service department seems to be very overwhelmed. I think some more training needs to be had it shouldn’t take weeks for your customer service agent to get back with you regarding Service issues. I think you need to check your phone service. It seems that no one ever answers the phone.
I give Ken Garff Kia zero stars. (I had to give a star just to post my comment) I took my Sorento in for fuel filter replacement and oil change.
The same day my fuel filter was replaced, my car reeked of gas, triggered a migraine, car broke down, towed car back to dealership, rideless (on foot) no rental provided.
The next day the fuel system was replaced, car is not driving the same. Five days after services, my check engine light turned on.
I have no confidence in the dealership anymore. I am a loyal customer, and I keep ... Read More Google - Aug 22, 2026
I'm beyond frustrated when I bought my vehicle from this dealership they took it to dodge and had them look at it for any problems which is funny because ever since I've had it I've had nothing but problems and now the I'm stuck with a 21,000 vehicle that doesn't run
Very good, unable to spend more time. Quick and efficient..... Very happy with car, thanks
Honestly i haven’t had a single good experience with this service department. 4 hours for basic oil changes, and they don’t even do a good job. I had to go back after 3,000 miles because my engine was low on oil which was apparently because they didn’t use the proper oil the last time I went in. The customer service is severely lacking, I have been hung up on after being on hold for 10+ minutes multiple times. I had an alignment done for $150 and they didn’t even do it right I had to go back a few days ... Read More Google - Aug 17, 2026
Great service great technician, Paul was very polite and informative. He kept me informed on everything.
Not a great service experience. It’s nearly impossible to get anyone to answer their phones. I tried calling the service dept over and over on multiple days to find out the status of my vehicle’s work. Tried calling the sales department but no answer. I finally reached someone in the parts department who left a message for my service advisor. I won’t go back here again unless I have no other better option.
My sister had an extremely disappointing experience at Ken Garff Kia in Avondale. Nicolas Brown failed to provide her with proper customer service because, according to his own explanation, he assumed she did not speak English. Making that assumption based on her appearance or ethnicity made her feel racially profiled and disrespected.
To make matters worse, it took hours for the dealership to return her vehicle. No customer should be ignored or treated differently because of assumptions about the language they speak. I hope management takes this complaint seriously, investigates what happened, and ensures that every customer is treated with ... Read More Google - Aug 11, 2026
(Translated by Google) The worst part is they're thieves. They make you pay a down payment and take the car, and the next day they tell you there's good news: a bank is offering a better deal, lowering the monthly payment by $100 and the interest rate. But you have to pay an additional $700 on top of the $2,000 down payment you already had to pay. When you say you're not going to pay any more money and that you'll stick with the agreed-upon monthly payment, they tell you it's no longer optional to take the offer, ... Read More Google - Aug 8, 2026
I have taken my car to Ken Garff Kia Avondale 3 separate times in 2026 with the same issue, my Kia K5 will shut off when stoped due to auto shut off switch and will not turn on, has the issues with starting up after sitting too. Kia tells me every time they can not duplicate the issue, it happens to me everyday I start my car and at stop lights it will turn off. I have a feeling they know what is happening but don’t know how to fix it so they tell me they can not “duplicate” the issue. ... Read More Google - Aug 5, 2026
I rarely leave negative reviews, but after more than two months of trying to get an issue with my vehicle fixed, I feel others should know about my experience.
Since reporting the issue, I have been promised multiple times that someone would call me within a day or two to schedule the repair. That call has never come. I have made numerous phone calls and even gone to the dealership in person, only to be told that management isn't available and that someone will get back to me. Unfortunately, no one ever does.
What has been most disappointing isn'... Read More Google - Jul 29, 2026
The service advisor was very polite but the vehicle is brand new and has been in for the same repair three times and will have to go in a fourth. The repairs have not been inspected with obvious issues.
I usually don’t leave reviews but this place is bad.
So the whole experience starts from the beginning when I get my car handed off, I ask about the gas since the car didn’t have any when I test drove it, had about 10 mile range, they said yea we’ll take care of it fine do all the paperwork and get the car handed off, I’m thinking they took care of the gas I take off then I see the range once I scroll trough the car display menu 2 miles of range they didn’t even bother ... Read More Google - Jul 24, 2026
KIA has a poorly designed manufacturer’s maintenance schedule. This allows the dealers to develope their own recommended maintenance packages geared to produce more revenue. Service agent recommended a coolant change at 29,000 miles which killed my confidence that I was getting good info.
I have been having issues since 2018 and they continue to say they can't recreate the issue so they can't fix it. Seems odd they can't recreate it since it happens to me everyday. I worked with Heather, then Destiny and now Nicholas. Once I left getting anyone to call me back was like pulling teeth. I even called the main number and asked for a supervisor to call me and never got a call. This time I went in on 6/18 and spoke to Nicholas I was so excited because I felt like I actually got someone who ... Read More Google - Jul 20, 2026
Went in for two recalls and came out with something broken service manager says it wasnt there tech because they are kia certified and would never and have never broke that piece after explaining to them that my mechanic and i did not break it. the service rep was fantastic but the manager and techs are less than satisfying they wouldnt even own up to there mistake on breaking the piece and fixing it instead of having me pay out of pocket and then they wanted to charge larbor on top of that.
Never able to find the problem that caused the underlying issue of transmission and throttle issue
Paul was awesome. Quick and efficient. Don’t ever have an issue when I go and see him
Chris Davis was great to work with. No nonsense and did not try to play games with adjustments and extras. I got the car I wanted for a competitive price.
My representative was very personable and responsive with my vehicle needs. Great communication and was able to take care of the recalls on my car.
Very friendly fast efficient and knowledgeable, finance was super easy as well would recommend these is our 2nd vehicle from Ken Garff in the past 6 months
I know you’re trying to make your money at the dealership but when you come out with a rate that is three percentage points higher than what I eventually got it’s not a good start. Also, it’s a week after I purchased a vehicle and I’m gonna call them today because I have not received my papers either via printer which I want to, but they said they will email it, and I have not received it through email. Thirdly, I immediately reported two little stains on the top of the car on the inside a ... Read More DealerRater - Jul 11, 2026
This dealership has been very sincere and incredibly helpful. Im grateful to the service rep who helped me out Brian Simon I believe, he had oversaw my vehicle inspection and seen I was In need of a critical repair he was able to expedite my service with the help of the manager to repair my car under my extended warranty plan, really felt taken care of, and appreciate the updates and reminders from the dealership as well, ty ty
After now hearing from my service rep after 9 days, I called three times (without a single callback) to inquire on if the part required to complete my repair was in. Finally I was told it was and was able to get scheduled.