Customer Testimonials
Not much to say other than no pressure, not really any haggling and with toddlers in tow they were still patient and kind.
Always a great experience at the Avondale location, sales and finance were great. Thank you. I love it
I originally purchased my car from the Gilbert location, but recently needed service for an issue and brought it to this location. Adam was amazing! His customer service, communication, and support made the entire experience so much easier. Dealing with car issues is never fun, but Adam and the team made the process seamless and stress-free. I truly appreciate the care and great customer service!
I had a great experience with Ken Garff Kia Avondale! The team was professional, friendly, and easy to work with throughout the entire buying process. They took the time to work with me, answer my questions, and ultimately put together a deal that I was very happy with. I especially appreciated their willingness to work with my budget and make the process as smooth as possible. No matter how big or small the details, good customer service makes all the difference. I'm very happy with my new Kia K4 GT-Line and would definitely recommend Ken Garff Kia Avondale to ... Read More Google - Nov 9, 2026
Everyone very attentive, and my wait was shorter than expected! 😎
This dealership has been nothing but a positive experience. Sam is sales is amazing!!! She is by far the best car salsewoman I have ever experienced. I highly recommend her and this location if youre looking!!
Was able to get my car in and out in the same day.
Ordered / bought a 3 time oil and service check up. For only $150.00 ... Great price... still need 6,000 miles before my first service call for my 2027 Sportage Hybrid SX P... Looking forward to using the new location on McDowell... see ya next year.
I've gotten treated well here especially considering in the past it's been bad. Get Brian S. as your advisor, he's the nicest, most attentive person ever. You won't be disappointed. Wish I could say the same for the parts department, they are awful, I'd avoid them at all cost. I was treated like a number there. The associates aren't busy but still won't help you unless you ask.
The sales person who helped me out was the sales person you hope to get when you go to a car dealership.
John Smith was super helpful & although he certainly was persuasive he wasn’t aggressive. So a nice mixture of knowledgeable, friendly, helpful & saleperson!
I live in central Phoenix but it will be worth your while to travel a bit further to Avondale to this dealership.
Although I didn’t actually buy the car at this time as they didn’t the exact one & some other reasons nothing to do with this dealership.
Also a big ... Read More Google - Nov 7, 2026
Highly recommend and very friendly/helpful staff.
Hi, so I was recently widowed and car shopping which is traumatic in itself and several dealerships i attempted to work with were to aggressive. Especially after i told them im a widow and its a difficult process to buy a car alone as a woman on a regular day, but after a big loss felt impossible. Ken Graff Kia did a much better job of being kind and giving me space after i asked for it. It made a big difference to not feel pressured. So it was a good experience.
My favorite dealership. i take my Toyota camry here for service and my telluride.
Paul is such a great advisor! Never had an issue with this dealership and they always get my cars inspected and done right.
I had such a great experience with my service advisor Adam at Kia! From the moment I arrived, he immediately greeted me and asked how he could help. I explained that my car had left me stranded, and I believed it was an issue with the battery. He was very understanding and empathetic about my situation. He didn't waste any time getting things started and was extremely efficient throughout the entire process.
What impressed me the most was that he genuinely listened to me. Not once did he make me feel like I didn't know what I was ... Read More Google - Oct 29, 2026
We worked with John, he got us what we needed in a timely manner, was professional and not pushy. We got a great deal on the car we wanted. I would recommend going here for a new Kia
Had a good experience buying a nice car from KG Chevrolet. It still takes awhile to get thru the process but gimmicks other than the upscale on the warranty stuff. Still bought the lower one... 😄.
Had a great experience while getting my oil changed! My vehicle was done in the time promised and the service advisor was awesome!
Great customer service!
Brian Simon is always straight forward and honest with whatever is required with my Kia. And for that reason I will continue giving my business to Ken Garff Kia.
Enrrique was extremely professional from beginning to end, we went in on a Saturday so we knew it was going to be busier and he was patient didn’t rush us answered all of my husband‘s questions which he has history and sales so he had lots of questions lol. We didn’t feel pressured into buying anything. We ran multiple numbers which I know can be frustrating for sales people, but it didn’t show on his face. He was very helpful answered all the questions, I’m pregnant so I probably asked him the same question multiple ... Read More Google - Oct 25, 2026
Sales team were awesome! This the best experience buying a car.
Best Kia dealership in az! From the Gm Cam to Alex the sales rep! Amazing customer service! Took care of my wife and me! Will definitely come back and do more business! Also, wife loves her car!!!
Took great care of me!
John Smith was so helpful and made the experience feel like a breeze! We always hate when you walk into a dealership and feel like you are just being sold every five seconds. This was a totally different experience. John helped us pick out the perfect vehicle and was very patient letting us test drive and sit in everything. So happy to have our new Kia!!
I will admit I hate having to go to the dealership for my maintenance. They are always pushing unnecessary items that don’t actually need to be done and this does get very frustrating.
My service advisor this time was Nicholas Brown and he was amazing!! I felt like he listened to my concerns and addressed them with the tech. I didn’t have to buy a lot of unnecessary items and just took care of what was needed.
I will be requesting him every time I need to take my vehicle in for maintenance even if it’s just ... Read More Google - Oct 21, 2026
People are nice easy-going patient very friendly helping to get me a car.
I highly recommend Angel, we came in looking for my first car from a dealership as my last one was a salvaged title i got from a friend for 2k so not even knowing where to start he really guided us through the process with great professionalism. Not only did he connect with us on a personal and professional level but he made sure to take everything we were worried about into consideration; we had a fairly tight budget, wanted a reliable car with no major repairs or wrecks since i live far from any support system if anything were ... Read More Google - Oct 17, 2026
Alex our salesman was wonderful. Our entire experience was great.
Great experience
Amazing service. Was kept in formed the whole time . Paul was amazing. Will continue taking my Kia here
Very good, unable to spend more time. Quick and efficient..... Very happy with car, thanks
Great service great technician, Paul was very polite and informative. He kept me informed on everything.
Paul was awesome. Quick and efficient. Don’t ever have an issue when I go and see him
Chris Davis was great to work with. No nonsense and did not try to play games with adjustments and extras. I got the car I wanted for a competitive price.
My representative was very personable and responsive with my vehicle needs. Great communication and was able to take care of the recalls on my car.
Very friendly fast efficient and knowledgeable, finance was super easy as well would recommend these is our 2nd vehicle from Ken Garff in the past 6 months
This dealership has been very sincere and incredibly helpful. Im grateful to the service rep who helped me out Brian Simon I believe, he had oversaw my vehicle inspection and seen I was In need of a critical repair he was able to expedite my service with the help of the manager to repair my car under my extended warranty plan, really felt taken care of, and appreciate the updates and reminders from the dealership as well, ty ty
I am very happy with this dealership and the service advisor. Paul has been great with informing me and keeping me updated. I brought both of my vehicles in for service and he didn’t try to upsell me any unnecessary services like other dealerships have.
Had a great experience! Everyone was friendly and the service was quick. I would totally recommend!
The staff were very friendly and made the process super easy. They had my service done within an hour and everything was done right.
Nicholas Brown has been an excellent service advisor. I highly recommend him! He will make sure you and your car are taken care of.
Raul was my salesman and the process was smooth and efficient. No back and forth
It's where I purchased my vehicle and also do all my service.They do a great job
I continue to return to this dealership because of the awesome, friendly, helpful and understanding from the service department
Il8ve this serbice teamb. Paul does a great job and he is always very friendly .he is always check8ng on you
Service was quick and detailed. The service providers were knowledgeable and friendly and through. Great Job
I go here and my service rep is Paul. Paul is an outstanding rep. Best ive encountered in ALL and ANY dealership Ive had to deal with. His customer service skills are outstanding and is extremely helpful through any of the process. There was even a mix up with misinformation and Paul took responsibility Immediately and made sure everything was fixed and his word was kept. You do not see that type of care these days. Ask for PAUL when you come here and he will make your experience the best.
I bought my Car here. Never had an issue with service, and Nick Brown has always treated me right with information and fairness.
For the second time ms promise as come through for me that’s why I would come back there
Service Tech Mark Cronk was friendly and professional. He quickly prepared the service request and let me know what had service needed. He needed to order parts and got me a rental. He kept me informed of the work thru text messaging.
We were greeted right away ,it was a good experience., I would Recommend family and friends to this dealership
Oil change and filter went well took about an hour and a half wait. I get the package deal so I’m happy with that.
Destiny in the service department is always super helpful and more than happy to make things work. She's very good at communicating with me and always remembers to follow up. I love that I can pay my bill and track the status online.
Overall good experience. I’ve had a couple recommended services that were completely unnecessary (faulty windshield wipers) but there is no problem at all with them. I get it…it’s a business, but it makes me trust their recommendations less.
Raul was so great to work with! Really took the time to explain the features on the new Telluride and made the buying process so quick and easy.
Destiny was fantastic!!! I appreciated her attention to detail, explanation to the mechanics, and communication throughout the process. I’d trust her to represent me in court. Seriously. We love women in male-dominated industries!!! Thank you again, Destiny 🙂
Kia in Avondale offers great service.they always get me in and out fast. Brian Simon is a very good advisor..
A big than you Mark Cronk for your attention to detail and your exceptional customer service . You keep me updated on progress with a report and pictures. It may be part of Kia’s service but with I feel like an individual and not just a work order . Excellent staff is what keeps a company in business and you deserve a raise and 5 stars ⭐️ ⭐️⭐️⭐️⭐️
Excellent service, courteous and very helpful. I’m super satisfied and highly recommend Ken Garff Kia to anyone looking to get a car.
Promise and Alex made my experience go smooth and quickly they were very helpful! Definitely coming back for my next purchase!
Great service fast service felt welcomed you guys always an amazing job on my Jeep
My maintenance for my vehicle was quickly done, and my rep was great. No issues at all!
The service department is so helpful. They kept me apprised of the status of my vehicle at every step. I have full confidence in them!
Raul was nice and the sales team was awesome, finance team was also nice and patient
Noice noice noice noice noice noice noice noice noice noice noice noice noice nocie noice.
Mark and his team were amazing. They were able to locate and fix the issue with my vehicle.
Professional,friendly, and clean establishment. Took my vehicle in for a warranty engine repair. I was approved and given a loaner. My engine was replaced and running within a week.
Even though I had bad credit, they worked with me and got me in a car.
Every time I take my car in for service I have a wonderful experience. Paul always takes care of me and communicates during the whole process.
This dealership was so amazing in getting us the best deal, allowing us to leave same day with a car. A huge thank you to John for taking care of us the whole way!!
Cecilia was very nice and kept me updated. Excellent customer service from her! I was bummed the car wash was down, but that happens so no worries.. I was confused on why on the multi point inspection that my tires were lower than they should be, but that they did not fill them up to the proper PSI. What’s the point of the multi point inspection if they aren’t going to do anything about it? Upon leaving the dealership, they were reading 29-31 between my four tires and they should be at least 35.
Always great service I wouldn't have it any other way. Thank you for taking time to treat customers decently, it shows in the way you speak and treat people that goes a long way.
Chris was really nice and helpful was a pleasure working with him. His knowledge was really to the top
Mark at Ken Graff always takes care of me and he is now 100% on fixes for me and wife and daughter kias. More reason to keep coming back.
Great service Mark was very kind My car was ready on time They wash my car
Alex was very easy to work with. He anticipated our kids attention span and didn’t waste time witb a bunch of back and forth. Got us out before the kids started getting too bored
Amazing staff and Andre was great very knowledgeable and very friendly would definitely buy another car from him
I had an urgent matter late in the day and was not sure I could make it there in time. They took me in and handled the situation as though I were their most important customer. Customer service at it's best!
Great sales personnel, Christian was knowledgeable and mindful of my needs in a vehicle and time efficient.
Knowledgeable sales reps; openness and willingness to deal when it comes to sales; friendly, laid-back atmosphere. They make you feel welcome and appreciate it.
Outstanding sales department and equally superb service department. Respect is shown by dealer in all transactions.
Very professional and friendly staff. The staff greeted us with a smile and was very personable. He took Great care of us!